Static Residential Proxy FAQ

1. Why does proxy connection fail when configuring Static Residential Proxy in anti-detect browsers?

• First, verify whether the proxy credentials are entered correctly. Do not fill in the exit IP as the host address.
• Ensure stable network connectivity. Try switching to another network or mobile hotspot and retry.
• If you are using a VPN, check whether global proxy is enabled in your network environment and whether the VPN node supports traffic forwarding. Users of V2ray and Clash may enable the Tun mode for testing.
• Run a test request via command panel: curl -x accel.ipflygates.com:5001 -U "USER:PASS". Press Win+R to open Run, type cmd to launch the command panel. Replace USER:PASS with your proxy username and password, then press Enter. If successful, your exit IP will be returned.

If you still suspect IP issues, please contact us.

2. Why is there location offset for residential proxy IPs when using TikTok?

TikTok imposes strict requirements on users’ geographic location and interaction quality. Its positioning algorithm and database manage IP addresses with high precision. Therefore, to maintain stable accounts and achieve optimal delivery performance, we recommend using native residential IP proxies for TikTok.

3. Why does location offset occur with native IPs on TikTok?

If native IPs cause location offset and disrupt your business operations, please contact us.

4. Why is the IP country different from the one selected at purchase?

Different browsers and websites rely on distinct IP lookup databases. Some databases may have data latency. You may test again by switching to another proxy detection tool or website.

5. Can I change the IP of Static ISP Proxy?

This is a static proxy. The IP is exclusively assigned to you and issued by the ISP. You may select the IP validity period before purchase. The IP address will remain unchanged before expiry. Renewal within the validity period allows continued use of the same IP.

6. Can I select the country and city for ISP Proxy?

You may choose your target region during purchase.

7. How many Static Residential Proxies do you currently offer?

We maintain a proxy pool consisting of over 100,000 ISP proxies.

8. What is the difference between Static Residential Proxies and Dynamic Residential Proxies?

The core difference lies in IP persistence and allocation method:

• Static Residential Proxies are active static IPs assigned directly by ISPs. Their key feature is fixed IP addresses. They fully simulate real residential network environments and are exclusive, clean resources. They are ideal for scenarios requiring long-term fixed identities, such as cross-border store operations and social media account farming, effectively reducing bans triggered by IP changes.

• Dynamic Residential Proxies feature dynamically rotating IPs sourced from real end-user devices worldwide. IP addresses change periodically or per request. They suit use cases requiring frequent IP rotation, such as large-scale data collection, SEO and market research.

9. What does unlimited traffic for Static Residential Proxies mean? Is there a speed cap?

Static Residential Proxies are billed based on the number of IPs and usage duration. No extra traffic fees will be charged regardless of data consumption within your plan period. All Static Residential IP plans come with a default bandwidth of no less than 5 Mbps for both uplink and downlink. Contact us for customization if higher bandwidth is required.

10. Can I change my IP at any time after purchase?

This depends on the proxy type you purchased:

• Dynamic Residential Proxy: IP can be changed anytime. You can set periodic IP rotation or rotation per request. Supported by our global pool of over 90 million IPs, true global IP rotation is available.
• Static Residential Proxy or Static Native Proxy: IP cannot be changed on demand. The core advantage of these products is the fixed exclusive address. If you need a new IP for business purposes, you generally need to purchase a new static IP node.

11. How to renew Static ISP Proxy?

• Go to your dashboard, navigate to My products > Static residential .
• Select the IP to renew, then click Manual renewal or Manage auto renewal in the Actions column.

If you encounter any issues, feel free to reach out to us for faster customer service support.