Subscription FAQs
Answer frequently asked questions regarding subscriptions.
1. Can I purchase proxies directly without topping‑up my wallet?
Yes. You can buy proxies via direct payment without having to add funds to your wallet.
2. What payment methods are supported?
Currently we support payments via PayPal, Pix, CARD(VND), CARD(USD), USDT and USDC.
3. What payment networks are supported for USDT or USDC payments?
For USDT and USDC payments, the following networks are supported: Tron (TRC‑20), Solana (SPL), Ethereum (ERC‑20), Polygon PoS and Base.
4. When will proxies be delivered after subscription?
After you complete your proxy purchase, proxies will be delivered to your purchasing account within 1‑3 minutes. If your proxies are not received for an extended period, you can contact our support team directly to report and resolve the issue.
5. How long does wallet top‑up take to arrive in my account?
After you complete payment for wallet top‑up, funds will be credited within 1‑5 minutes. Arrival time varies across different payment methods. If your top‑up is not credited for a long time, you may contact our support team directly to report and resolve the issue.
6. Are coupons supported?
Yes, coupons are available for proxy purchases. Please contact our support team for details on how to obtain coupons.
7. How can I get coupons?
You may contact our support team for details on how to obtain coupons.
8. Can I request invoices?
Invoice issuance service is available. If you need an invoice, please contact our support team for assistance.