Account Usage FAQs

1. What can I do if I do not receive the registration verification code?

If you are not receiving the verification code, you can follow these steps to troubleshoot:

• Ensure the device has a stable network connection. You can verify this by accessing a webpage in your local browser.
• Verify that the email address you provided is correct. If it’s incorrect, please update it and request the verification code again.
• If the email address is correct, try clicking “Resend Verification Code” and wait for a few minutes (the email may have been delayed).
• Check your spam or promotional email folder, as the verification code email might have been misclassified by the system. If the verification code has expired, unmark our official sender email from spam and resend the verification code.

2. Can I permanently delete my PuraRoute account?

PuraRoute accounts cannot be permanently deleted at this time. Accounts may only be deactivated. If needed, please contact PuraRoute’s official customer service for further assistance.

3. Can I change the email bound to my account?

If you need to update your account’s bound email address, please contact PuraRoute’s official customer service for further assistance.

4. How to complete identity verification?

Navigate to Settings > Identity review, fill in your personal information as required and complete identity verification.